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5. dGAC - Client Support Management Module


(fig 5.1) dGAC Client Support Area



5.1 Pending Informations

Example how to access the pending information requests.



5.2 Search Request



5.3 dGAC Tree


(fig 5.2) dGAC Tree

Open all nodes of the Tree
Close all nodes of the Tree
Save Tree(no available)
Refresh Tree



5.3.1 Manage Templates for Replies

You can create templates for replies. This is useful, if many of the reply have the same text. In this case you don't need to write it everytime you reply.

5.3.1.1 Create Templates

Example how to create a new template for replies.


5.3.1.2 Edit Templates

Example how to edit a template.


5.3.1.3 Delete Templates

Example


5.3.2 Informations Concluded

Example how to view all concluded informations.


5.3.3 Informations Pending

Example how to view all pending informations.

5.3.3.1 Reply to Information with Typed Text

Example how to reply a request information with typed reply text.


5.3.3.2 Reply to Information with Set as Response

If you already answered a request information by another ways (phone, mail, etc), you can set the request as response and this will set the status as concluded.
Example to set a request information as replied without typing reply.


5.3.3.3 Reply to Information with Templates

Example



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